Pro Quality Cleaning Announces New Vision, Mission, & Values Statement

Posted by Nick Carter, President/CEO on September 22, 2017

Pro Quality Cleaning, a local leader in the commercial cleaning and janitorial industry, has released an updated Company Statement to better reflect the company’s current goals, including the continued expansion of its franchising opportunities.

Founder and CEO Nick Carter believes that the timing of the updated Mission Statement is perfectly aligned with the company’s current growth. 

“I thought it was important for both our present and potential customers to understand who we are as a company and the direction in which we are moving. Our long-term vision is to develop leaders at all levels of responsibility in the janitorial industry who can perform at the same high level of service that Pro Quality’s customers have come to expect, and who can faithfully represent the brand name and values,” states Carter. “I am exceptionally proud of what we have accomplished since I started the company in 2009, but I am even more excited to see where this venture into franchise development takes us. “

The updated statement reads as follows:

Company Statement

Our company is more than just another cleaning service. Who we are and how we conduct business is a deep reflection of our heart to serve customers and find solutions to their janitorial needs. Our success as a company is defined by the commitments we keep and following through on the promises we make.

Vision Statement

Our Vision is to develop leaders within our company who faithfully represent our brand, are passionate about people, and are proud to work within the commercial cleaning industry.

Mission Statement

Our Mission is to provide comprehensive janitorial services to commercial facilities while maintaining a fair pricing structure and developing long-term business relationships.

Our Core Values

We strongly believe that living and demonstrating our Core Values on a daily basis will further our mission to deliver janitorial services and develop long-term business relationships with our customers and employees.

1. Pride. We are proud of the cleaning industry and the services we offer. We take active measures to instill the same pride in all of our employees, from top line management to front line janitors.

2. Attitude. Maintaining a positive attitude, through good days and challenging days, is critical to developing a cohesive team that is willing to go the extra mile for our company and customers.

3. Respect. We will set the standard for individual respect by demonstrating respect to every single person under all circumstances. We expect our employees to respect our customers’ property and personal belongings.

4. Honesty. We understand the high amount of trust our customers place in us to be stewards of their facility. We expect our employees to show uprightness in character and action and be truthful of their time and conduct.

5. Communication. We are committed to exceeding our customers’ and employees’ expectations when responding to their communications by cutting expected response time in half. 

Pro Quality Cleaning currently has two corporate-owned locations in Harrisburg, PA, and Lancaster, PA. In addition to standard commercial janitorial services, Pro Quality Cleaning also specializes in Kaviac restroom cleaning, hard floor care, carpet and upholstery cleaning and window cleaning. For franchise information, or to schedule an on-site evaluation and quote, contact Nick Carter or visit our franchise opportunity page.

Nick Carter
Founder and CEO
Carter’s Pro Quality Cleaning
Phone: 855-863-3676

Topics: Corporate Announcements, Articles